People waiting for employment insurance (EI) benefits may get their questions answered sooner than before, as the federal government has promised to add around 400 new public servants in order to deal with a high number of complaints.
On Tuesday, Minister of Employment Jason Kenney confirmed to The Globe and Mail plans to bolster Employment and Social Development Canada (ESDC) with more staff as nearly 10,000 Canadians complained about poor service, unanswered phone calls and long waiting times for EI inquiries.
"Who here has worked two or more jobs at the same time?" asked Roxanne Dubois, a staff member at Unifor and former Canadian Federation of Students (CFS) chair, to over 30 people, most under 30 years old, in a conference room at Ryerson University.
Almost every single person raised his or her hand. "And who here is in an union?" Significantly fewer people raised their hand. "And who works evenings and weekend?" she asked finally. Again, almost every hand went up. She, nor anyone else attending the Youth Un(der)employment Forum -- a day long event to discuss youth unemployment -- seemed surprised by the result.