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People waiting for employment insurance (EI) benefits may get their questions answered sooner than before, as the federal government has promised to add around 400 new public servants in order to deal with a high number of complaints.
On Tuesday, Minister of Employment Jason Kenney confirmed to The Globe and Mail plans to bolster Employment and Social Development Canada (ESDC) with more staff as nearly 10,000 Canadians complained about poor service, unanswered phone calls and long waiting times for EI inquiries.