Responding to what they called a recent avalanche of media-fuelled criticism, ATU Local 113 called Tuesday for a series of town hall meetings so transit workers and TTC customers can work out ways of improving services while building a new level of respect and support.

“As a union, we will be prepared to listen to constructive criticism and take it to heart,” said Bob Kinnear, President ATU Local 113. “We’ll listen to customer complaints if they are presented in a reasonable way and we are given the courtesy of a courteous reply.”