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I should have said so too R-r, especially since we've met each other. Thanks for posting a personal and painful story. The Ramone household has had a strict 'No Rogers' policy for about 5 years.
Sineed, that's a fabulous response on the part of your coworker. At least in a case where someone has actually died, you might be able to at least fax them a death certificate or something. But I can't imagine being in a situation where I'm watching a beloved spouse die for months in a hospital, and then have some stupid fucking cable company calling me at home between work and hospital visits demanding money for a service I told them to cut off because my dying spouse can't call them. I get pissed off whenever the story comes up!
And it comes up. Because the funny thing is, radiorahim keeps getting flyers in the mail from Rogers -- IN HIS NAME -- with cutesy come-ons like, "Come back, we've missed you" and other crap like that. It's like, hey assholes, first you refuse to take direction from him because the cable because it wasn't in his name, and now you're saying you miss him? Don't even get me started.
I know more than I'd like to about triggers. It takes a lot to fight through the pain, and the fear that opening up about specific trauma will just lead to more trauma, pain and fear. Plus exposure, vulnerability, minimizing, rationalizing, ridicule and a whole host of other not-nice stuff.
What happened simply was not acceptable. It was abuse. Kafka's vision remains alive and well.
r-r, I hope you find what I've found - opening up mostly leads to strength, perspective, and a powerful sense that we do not struggle alone. That the machine is little. Together, we are so much greater. Sometimes, opening up can actually lessen the trigger.
It's one thing to know this intellectually. It's a whole different other to feel it through and through. Can be its own kind of pain, learning what it can bring and seeing others fight the breakthrough. Can be very, very lovely, seeing that another world is possible, even when founded on trauma.
xo
A Small Good Thing by Raymond Carver
Yeah Michelle probably rants and raves even more than I do now when those stupid Rogers flyers arrive.
I'd also like to express my thanks to everyone for all of your kind thoughts.
Oh I love Raymond Carver. Thanks, writer.
Thats normal R-R
Those that love you are always more incensed at injustice against you than you yourself can be. They see the hurt and react to that, not your reaction. We wish to protect/defend the ones we love.
Its what makes Michelle awesome (and Mrs Bacchus)
I have had Bell, Telus and Rogers as carriers for my cellphone, they are all the fucking same.
When I left Bell they told me I had to pay them for an extra month. I said I did not sign a contract to that effect. They said it is our standard contract and I said sorry but I always cross out and initial parts of the contract I will not agree to (which I do) I had bought this phone and plan at a third party store not a Bell store years before and had changed the plan two or three times to get more minutes because of the out of town business I was doing at that period. Becasue it was a third party like the Wave I knew they couldn't have produced a contract if they tried and if they did it would have my scribbles on it. I had to be very firm with the collection agency but after a while they went away and I haven't heard from them in years. When they started talking about my credit ratings being affected I made sure I told them I disputed this charge and if it affected my credit rating before it was proven in court I would sue their agency. I left Bell's with a sour taste and have been with Roger's since.
What someone mentioned above is very important in dealing with the phone companies. If you are not getting satisfaction then demand that you talk to a supervisor. Get the supervisors name as soon as they come on and then tell them what you want. I have had good success with this strategy.
What an amazing thread first thing in the morning, it simply makes all the bad times worthwhile! ;)
Just want to thank everyone for sharing, it was a delight to read.
But I want to thank RR, and Michelle, the most, your sharing yourselves with us, as a couple, gave me the warm fuzzies, and HOPE. :)
You're quite right writer. You kind of have to have been through this kind of stuff unfortunately before you really "get it". I know that I didn't "get it" till I'd been through this whole experience.
And we men (sorry guys) probably have a much harder time "getting it". We'll tell someone who's going through a whole pile of shit..."oh well...just do X,Y and Z". And even if you rationally "know" that you should do "X, Y and Z"...you can't....you're "paralyzed" because you're just too f*cked up inside. Some of my male friends drove me a little crazy at the time...women were easier to talk to.
So yes I had some traumatic experiences to deal with, but out of them I'd like to think that I've learned some positive life lessons that I hope will help me to become a better person and better able to deal with the struggles ahead. Life isn't always rational and it's perfectly okay to be irrational from time to time.
Sometimes the only rational response is to respond honestly to irrational circumstances. To those on the outside, such a response might seem irrational. But trying to do what's best / expected / "normal" might lead us to become lost in rules that live outside of ourselves. I've found this especially true in crisis. At times when it is most important to respect our limits and needs.
In fact, it is the circumstance that is irrational. We do our best. It's okay to take care of ourselves.
It's good to have people around who hold us up, without the need to problem solve. Just be sympathetic witnesses. Just make us feel human, competent, loved, okay.
Reading through all this got me wondering if the story wasn't brought to the attention of the Star by Rogers. As Writer pointed out, there are serious issues about safety. However, they are negated by the salciousness of the story. Rogers, no doubt, would rather have us gloss over this story and dissmiss it-- and the larger privacy issues at first glance.
But I'm not sure. The story ends with a nice plug for Bell, and the plaintiff has a publicist who, I would imagine, alerted the media to the story.
The story originally broke about a month ago in the Star (that's where my link came from). I guess the lawsuit gets bigger play than the privacy issues.
Which one was the "secondly" - your second or third point? :D
For someone who doesn't care, you sure did write a lot. Are you from Rogers or something?
And yeah, I'm sure that someone having an affair is going to use a cell phone for which their spouse is the account holder. Doubt it! Especially since her husband didn't have a clue about the affair until after the bill came.
If you're trying to make Rogers look better, you're not too competent yourself there, qwerty.
So asdf...Rogers thinks their customers are "incompetent" to use your words.
Well I got competent. I'm no longer a Rogers customer. FUCK ROGERS!!!
Well I just dumped rogers and signed up with Bell.
Sadly this means my cellphone won't work in my basement where my office is (and Mrs bacchus's office) since it doesnt get enough of a signal there and Rogers did *sigh*
Now I have to find a way to boost it or it might be back to Rogers
Bell and Rogers both blow chunks. I signed up with TechSavvy Solutions for all my internet, and am now using a Tomato PPPL system that doubles my upload rate to above 1 meg, something neither Bell or Rogers were able to offer me for more money.
Another big plus is that when I call these folks real people answer the phone.
I do the same Cueball.
Internet through teksavvy.
Home phone service via VoIP ... pay $5 per month for 3 phone numbers (2 Toronto number one US number.) The phone numbers will probably be going up in July, so I'll start paying $15 per month for them, but still costs less than 1 Bell or Rogers home phone, plus I have all the features they charge 2 or 3 dollars each for.
Cell phone I use 7/11 which is a pay as you go service where any pay as you go card you purchase ($25 to $100) is good for a year ($25 will last me for 2 or 3 months at least, and my wifes cell lasts even longer.)
Televison I use regular over the air rabbit ear type services (I use a decent antenna, but it's the same principle) with which in Toronto I get a couple of dozen HD channels (watching The World Cup right now in uncompressed HD without paying anyone a cent.) I also have a motorized dish with which I can get a hundred or so satellite channels ... I only watch Al Jazeera myself, but my wife has 5 or 6 channels from her country of birth that she can watch.
I also have unlimited monthly bandwidth so I use Miro and Vuze to download any shows that I might want to see that I can't get OTA or satellite (MSNBC Countdown and Rachael Maddow for example.)
I have all these services basically "networked" so I can have phone, live TV, and recorded or downloaded video services all shared anywhere I have a computer (which in my case is just about anywhere ... what a geek I are!)
No one really needs to pay a cent to any of the big greedy communication corporations ... I used to be with Rogers and paying in the range approaching $300 a month for Internet, cell, and TV services ... I now have all those services, plus home phone services, and I pay maybe $60-$70 per month now.
I've already worked in a call centre - been there, done that.
Luckily, I worked for a place that actually had reasonable policies and didn't fuck over their customers to the extent that Rogers does. And the odd time where the customer had legitimate reasons to be annoyed, I understood why.
Call centre jobs really suck. I'm sure it sucks more to work in a call centre for a corporation like Rogers, which has such poor systems of customer service that the front line takes all the flack for the screw-ups. And I don't blame you for hating the customers when they yell at you.
That's one thing I've always tried NOT to do, actually, is give the first person I talk to a hard time. I know it's not their fault. It's about the corporation's systems, not the individual worker.
You're absolutely right - you couldn't pay me enough to work in a Rogers call centre. Good luck to you, and godspeed.
I think this is a stupid lawsuit. She got caught. As someone who was cheated on I hope she looses her lawsuit.
At the same time I also hate rogers and hope that if they DID breach some kind of privacy agreement that they pay for it (somehow). It's easy to point fingers and laugh at Nagy because of the circumstances leading up to the lawsuit if a woman would have been beat up, assaulted or worse because she was trying to leave an abusive relationship and got "caught" because of rogers screw up I have a feeling most people here would be outraged at rogers.
No, you're with Rogers ... you try and sell them as race horses to unsuspecting customers at 4 times what even a good race horse should cost.
WTF?
...you seriously can't be serious can you?
...you seriously don't think you can get away with sexist crap like that here do you?
And WOW what a walking fucking testimony to Rogers you are.
%$@%$#^%@^
remind, not worth getting peeved about. This person is clearly brainwashed by corporate crap fed to it by Rogers. Think of what a miserable, horrid existence it must live. Especially to come to a forum and sign up just to defend a hellish company like Rogers.Marx would be very disappointed.
Goodness knows that following tight, narrow, unbendable rules while watching a spouse die is exactly what someone going through such an excruciatingly painful life experience needs. And doing so with absolutely no help from customer service. Even better! To then be charged with a service not asked for, which the company refused to stop. Well, how much sweeter can it get?
asdf must be here from a competing company. Rogers is not coming out too well with this new perspective.
If asdf's from Rogers, then Rogers needs to start sending their employees to BP for sensitivity training.