This facilitator's guide to conflict resolution workshops by the International Federation of University Women is extensive! The 23 page guide includes worksheets for participants during the workshop and relies on interaction with the group and discussion to be carried out. It can be adapted for smaller or larger groups, but given the amount of discussion and the reliance on group interaction it would likely work best with less than 20 participants.
The workshop covers:
Icebreakers and introductions
Assertive communication
Active listening
Negotiating techniques
Methods of mediation
Role play exercises
